Service Policy
Last updated: October 12, 2026
At bfflashes.com, we are committed to providing high-quality products and excellent customer service. Please read the following policy carefully.
1. Customer Support
Our support team is available via email at customer@bfflashes.com. We aim to respond within 24–48 business hours.
2. Order Tracking
Once your order is shipped, you will receive a confirmation email with tracking information. You can also track your order through your account on our website.
3. Returns & Exchanges
- Return Window: You may return unused and unopened items within 14 days of delivery.
- Condition: Items must be in original packaging and unused.
- Process: To initiate a return, please email us at customer@bfflashes.com with your order number and reason for return.
- Return Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect.
4. Refunds
Refunds will be processed within 5–10 business days after we receive and inspect the returned item. The refund will be issued to the original payment method.
5. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery at customer@bfflashes.com. Include photos of the issue and your order number. We will arrange a replacement or full refund.
6. Privacy
We respect your privacy. Your personal information will only be used to process your order and provide customer support. We do not share your data with third parties without your consent.
7. Changes to This Policy
We reserve the right to update this policy at any time. Changes will be posted on this page with the updated date.